Starlet Building – Terms and Conditions

This site is owned and operated by Starlet Building Ltd registered in England and Wales number 07561352. Registered office 211 Derinton Rd, London SW17 2JD VAT reg. No. 929 9296 59

If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us at: contact@starletbuilding.co.uk

1. The contract between us

What you want is a reliable builder who will produce a quality, hassle free job at a sensible price.

- We offer a free, no obligation quotation, with pragmatic and imaginative advice.

- We understand you need to be confident about the qualities and credentials of the tradesmen you employ. With each quotation we will supply you with the names of several recent former clients who you can contact directly to verify the quality and standards of our work.

- Quotations are based on a thorough assessment of the work to be done, and are a fully itemized estimate of all the work to be done. While every effort is made to estimate work as accurately as possible, it is sometimes necessary to include an additional sum in the final account for items and labour, which could not be foreseen at the estimation stage. These items will always be discussed with you at the earliest opportunity.

- Payment is in instalments. Our schedule of payments is task-based, payable on completion of sections of the work. This ensures that you are satisfied incrementally with the work we do. We require a deposit of 30 per cent at the outset to cover the initial outlay of transport, labour, and building materials.

- If you wish to order your own materials we will be happy to collect them for you from a local supplier, but there will be a charge for the time involved in picking them up.

- If you are responsible for ordering materials such as flooring, tiles, kitchen and bathroom fittings etc please make sure they arrive on time. Additional call outs to complete unfinished work, which we are not responsible for, will result in additional charges.

- We will provide you with a start date, and an approximate but realistic completion date.

- Having the builders in will inevitably generate some noise. Major work may affect your neighbours. Keeping them informed of your plans will help maintain good relations and enable you to take on board any concerns they may have.

- Builders aren’t mind readers, so if your project is not going to plan you must spell it out and explain what you do want. We are happy to answer any questions or concerns you may have about our work as the job progresses. The best times to raise these issues are at the start or finish of each working day.

- You are free to change your mind during the job but please be aware this can add to your costs. If you do, all changes must be agreed in writing, and may be chargeable.

- Please clear the area where our builders will be working – make sure clothes, books and furniture are out of the way. Furniture should be packed away or covered with dustsheets. Should our workmen be requested to move any furniture or possessions, it is at your own risk.

- We believe a good job is a clean job. We will protect floors and walls on our route through the house with taped down boards or dust covers with plastic underneath to ensure water doesn’t leak through on to carpets.

- When we have completed our work we will clean the areas we have been working in and return it to the state we found it in when we started the job. However, Starlet Building does not provide a cleaning service so please note we can’t guarantee that the rest of your property won’t need a thorough clean after we have left.

- Unless specifically requested, radiators will not normally be removed for decorating. If you wish radiators to be removed the additional cost of employing a plumber will be incurred.

- All our work is guaranteed for 12 months, whereby we promise to return and put right any faults due to our workmanship at the earliest opportunity and free of charge.
2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Starlet Building. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been fairly described.

4. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

All services are subject to acceptance and availability. If the service you have booked is not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the service is available or to cancel your booking.

6. Price

The prices payable for services that you are as set out in our quotation. All prices are inclusive of tax at the current rates and are correct at the time of entering information.

7. Payment methods and terms

The customer agrees to pay for the service 24 hours after the service has been completed.

We accept the following payment methods:

- Direct Bank Transfer or Standing Order. Our Bank Details will be provided when you book our services.
- Cash or cheque paid

If it is not possible to obtain full payment for our services then we can cancel the contract and/or suspend any further work. This does not affect any other rights we may have.

8. Non Payment

Starlet Building will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non payment of your outstanding bill.

9. Acknowledgement and acceptance of your order

Our services may be ordered by telephone, e-mail or on-line and the you agree to be bound by these terms and conditions.

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your booking and e-mail you again to confirm details. An acceptance of your order will take place when we receive your completed client instruction form.

By ordering our service by telephone, e-mail, or our website you agree to be bound by our terms and conditions.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Starlet Building reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check†this website for updates.

10. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from to time.

11. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

12. Law, jurisdiction and language

15. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

16. PRIVACY STATEMENT

Starlet Building are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.00 Any request should be sent to: Starlet Building Ltd, 211 Derinton Rd, LONDON SW17 8JD.